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OUTSTANDING FIRST CLASS SUPPORT SERVICES

We offer a professional, high standard and fast IT support service.

We Provide Support For The Following Services:

  • Desktop and laptop installation and support services
  • Server installation, configuration and maintenance such as MS Exchange, MS SQL, cPanel etc
  • Software support such as Microsoft Windows, Microsoft Office, Pastel, Quickbooks etc
  • Backup solutions (local & cloud) for your laptop, desktop, servers or entire network
  • Virus and spyware removal
  • Printer support services and hardware repairs
  • Fax to email and email to fax services
  • Network installations and maintenance
  • Fibre, LTE & ADSL support
  • Fibre & LTE internet packages
  • Voice Over IP (VOIP) and PBX solutions
  • Sales of any IT related equipment, consumables, hardware and software
  • All support services are provided as either on-site support, remote support, over the phone support or per SLA.

Support Billing Structure:

  • Please note that we bill in 15 minute segments for remote or workshop work and 30 minute segments for on-site work.
  • Prices include VAT.

Time Segment Definitions:

  • Normal: Labour performed during normal business hours, Monday to Friday between 08:00 and 17:00 excluding public holidays.
  • Normal after hours: Labour performed outside of normal business hours, Monday to Friday from 06:00 to 08:00 and from 17:00 to 23:00 and from 06:00 to 23:00 on Saturdays and public holidays.
  • Special after hours: Labour performed outside of Normal and Normal After Hours times. That would mean, Sundays (entire day) as well as Working days, Saturdays and public holidays from 23:00 to 06:00.

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